The Flame Within
Refund Policy
At The Flame Within, we honour your time, energy, and healing journey — and ask the same in return. Our services are rooted in preparation, emotional labour, and relational care. As such, our refund policy reflects both practical boundaries and a spirit of mutual respect.
We understand that life happens. If a personal crisis, emergency, or trauma-related issue arises that prevents you from attending, please reach out — we are committed to practicing compassion within reason.
For Individual Sessions & Coaching Packages
• Cancellations must be made at least 7 days in advance to receive a full refund.
• Cancellations made less than 7 days before your scheduled session are non-refundable, but we will make every effort to reschedule your appointment within 30 days.
• No-shows are non-refundable and not eligible for rescheduling.
For Training, Workshops, and Group Events
• Full refunds are available for cancellations 7+ days prior to the event.
• Cancellations within 7 days are non-refundable but may be transferred to another upcoming session or participant (with prior approval).
• If The Flame Within needs to cancel or reschedule due to unforeseen circumstances, you will receive the option of a full refund or priority placement in a future session.