Terms & Conditions

1. Overview

 

The Flame Within is an Indigenous-owned training and facilitation practice offering workshops, coaching, healing-centered spaces, and educational content rooted in trauma-informed, land-based, and culturally grounded approaches. By using this website, booking services, or participating in any of our offerings, you agree to abide by the following Terms & Conditions.

 

 

2. Service Terms

 

• All offerings are subject to availability.

• Services are intended for personal and/or professional development only and do not substitute for clinical mental health care.

• Workshop content may include themes of trauma, identity, culture, and healing. Participation is always voluntary.

 

 

3. Booking & Payment

 

• Payment is required at the time of booking unless otherwise arranged in writing.

• Accepted payment methods include e-transfer, credit card, or through the website’s secure checkout.

• Sliding scale and community-access pricing is available upon request and at the discretion of the facilitator.

 

 

4. Cancellations & Refunds

 

See our Refund Policy for full details. In summary:

 

• Cancellations made 7+ days in advance are eligible for full refund.

• Cancellations within 7 days are non-refundable but may be rescheduled.

• No-shows are non-refundable.

• Emergencies will be handled with compassion and discretion.

 

 

5. Code of Conduct

 

We reserve the right to refuse or terminate services for any participant who:

 

• Disrupts the safety or wellbeing of the group

• Harasses or disrespects facilitators or other participants

• Violates the confidentiality agreements of any program

 

This includes online, land-based, and hybrid offerings.

 

 

6. Confidentiality & Use of Materials

 

• All training and workshop materials are the intellectual property of The Flame Within and may not be distributed, reproduced, or used for commercial purposes without written consent.

• Personal stories shared during workshops are confidential and must not be shared outside the space unless explicit permission is granted.

 

 

7. Technology & Accessibility

 

• We strive to make our services accessible both in-person and online.

• Technical difficulties experienced during virtual events will be addressed on a case-by-case basis.

• Participants are responsible for ensuring their internet connection and tech readiness for online programs.

 

 

8. Changes to Terms

 

We reserve the right to modify these Terms & Conditions at any time. Updates will be posted to the site, and continued use constitutes acceptance of the revised terms.